Discussions EasyWorship 6 v6 Archive

[v6 General Discussion] Powerpoint Go Live very slow

Anyone else having this problem? It takes about 5-6 seconds for a powerpoint file to go live. After that I can click between slides in the powerpoint presentation and it's immediate, but the initial loading of the file is really long. I updated to 6.1.7 yesterday.
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Here are some things to look at.
Make sure the slideshow is not very large.
Make sure it's not stored on a server or flash drive.
Make sure the preview pane is not turned in the View tab of File Explorer.
Run Quick Repair of Office and reboot the computer.
Check and make sure both ezwHookpp.32.exe and ezwHookpp.64.exe files are in C:\Program Files (x86)\Softouch\EasyWorship 6, if not, then make sure exclusions are added in antivirus software and re-install EW to create new hook files. Also run another Quick Repair of Office.
In Antivirus program, set exclusions for the following:
EasyWorship.exe
EasyWorshiphelper.exe
ezwHookpp.32.exe
ezwHookpp.64.exe
Complete uninstall and reinstall of Office.
I'm having the same issue but it is catastrophically bad. It has taken over 10 minutes for Powerpoints to load in the past.

Sam
Matrox DualHead2Go doesn't process graphics it only splits video signal from your graphics card. What is graphics card driving Matrox?
I found a solution! I had been using display foldback with a Matrox DualHead2Go. I tried all sorts of resolution configurations and nothing changed it. I stuck an old video card in there (GeForce 8500 GT) and hooked the stage display up to it and it fixed my powerpoint problem! It was much faster at transitioning and the image wasn't compromised. Could there be an issue with the Matrox DualHead2Go method?
When trying to exit EW6 it crashed hard and after clicking OK to error messages twenty times I used Task Manager to shutdown EW6. But to my amazement when I opened EW6 and the schedule I couldn't cause the issue again. Sorry developers.

While testing PowerPoint load times, using PowerPoint program and not preloading, I ran across an issue. It took 3-4 seconds regardless of first or second time going Live with PowerPoint. I switched between a song and PowerPoint. I then loaded some PowerPoint presentations directly from Resources and suddenly Live stopped switching. I even loaded an EW6 presentation and the Live and Foldback screens remained unaltered. Playing around I got a black screen on Live and Foldback, with Song words on Foldback but none for presentation.



Not making any difference here. 8 secs from Go Live to image appearing first time and 4 secs if I go to a song verse and then return to the PowerPoint.

And that is the same whether or not I have loaded PowerPoint first.

Intel 2.8GHz Quad core and an ATI Radeon 4600 series card.
What happens if PowerPoint program is loaded and minimized before loading EW6? That should help PowerPoint load times in EW6.


Thanks GRBC Media, that does help.
What happens if PowerPoint program is loaded and minimized before loading EW6? That should help PowerPoint load times in EW6.
For PowerPoint it will take longer due to loading PowerPoint and then loading the slideshow and displaying it.
You can make a change in options under advanced to use the PowerPoint viewer, however it it not recommended due to limitations imposed by Microsoft.
I'll create a ticket for our developers to take a look at it and see if they can speed up the process.
Rodger, here are our specs:
Intel i5 3.4 GHz
8GB RAM
Windows 7-64 bit
Crucial SSD
GeForce GTX 750 Ti, driver 347.52

I've already converted the database.

I've also tested with one very simple test slide, and the delay was still just as long.
I have the same delay issue, 5-6 seconds. Very annoying.
Please send me a couple of your PowerPoint slideshows so do some tests.
The first slideshow I go live with takes about 4 seconds.
Others take less depending on how big they are.
I'm using the following specs.
Intel Core 2 Quad 2.4 GHz
4 GB DDR 2 Memory
SamSung SSD
AMD 6670
Windows 8.1

We have an all amd system like yours. I'll do some tests on it too.
I'm wondering if the delay is coming from how long it takes to load PowerPoint.
You might check the task manager and see when PowerPoint.exe starts and how long after that the slideshow starts.
Reconverting the database appears to have had no effect. It isn't a terrible delay if you know it's going to happen, but it's long enough, as one of our techs put it, that you start wondering "did I actually click that or not?"

It's a homebuilt computer, Windows 8.1 64-bit, 8 GB RAM, AMD FX-6300 six core processor 3.5 GHz, AMD Radeon R7 200 Series video card running three displays. Plenty of power, worked without any delay in EasyWorship2009.
I can try that, however I do not understand why reconverting the database would have any effect on how quickly EasyWorship can pull up a presentation - the two would seem to have nothing to do with each other.
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