MP4 videos sometimes not playing

 We have been having an issue with easyworship 6 and video playback. If we have videos in the schedule we can test them before the service and they play back without issue but sometimes will not play during the service. When we move to the video on the schedule it doesnt play. If we restart easy worship and go to the video it will then play OK. All of the videos are in MP4 format and play OK when tested.


I've made sure we have the latest version of easy worship and that the codec pack is installed.


Any ideas?


Thanks


Andy


First make sure you are using the latest build of EW6, 6.7.14. Link to download it is below


http://throwback.easyworship.com/support/solutions/articles/24000021218


Also make sure you have installed and configured the extra codecs as per the following article.


https://support.easyworship.com/support/solutions/articles/24000022265


If neither of those help, it's possible that the videos are using some sort of strange and nonstandard encoding. Run them thru Handbrake to re-encode them to a proper MP4 standard. It's free, works exceptionally well, and can handle just about any video file you can throw at it.


https://handbrake.fr/

Thanks Donal,

                        We are running 6.7.14 and the codecs are installed and configured. The videos are playing in easyworship when I test before the service but sometimes do not play later during the service. If it was a codec or encoding issue I would have expected the video to not run at all.


Andy

I would have thought that as well, but I've found that that isn't always the case. I remember that EW6 was fairly flakey at times and I really pushed our Church to upgrade to 7 and am so glad that we did.

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