[RESOLVED]]Direct X not working after upgrade to Win 10
started a topic
10 months ago
This is a bit depressing. I count myself as one of the IT savvy people and yet this has defeated me.
This PC was working fine running Widnows 7 and EW2009 with full DirectX support. With Windows 7 getting on a bit and the offer of a free upgrade to Windows 10, and as I bought EW6 some time ago and never installed it, I thought I'd get everything up to date.
Win 10 goes in just fine, EW6 also works (after having to re-sort all my images!), but the fades are now suttery and the DVD don't play properly.
It looks like DirectX isn't working, but there's no option button to click and no diagnostics from EW6 to check what's gone wrong. The PC is a bit underpowered compared to the system requirements but not so much that Direct X would fail.
Here's the output from dxdiag - I usually run the main output to the NVidia card, and the foldback to the ATI card, however I've tested EW6 on both and neither will do smooth transitions. Does anyone know which DX features are required by EW6?
------------------ System Information ------------------ Time of this report: 4/8/2016, 23:26:26 Machine name: ALL-SAINTS Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release_sec.160223-1728) Language: English (Regional Setting: English) System Manufacturer: Dell Inc. System Model: Inspiron 660 BIOS: BIOS Date: 04/20/12 11:15:48 Ver: 04.06.05 Processor: Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz (4 CPUs), ~3.3GHz Memory: 4096MB RAM Available OS Memory: 3974MB RAM Page File: 2404MB used, 5665MB available Windows Dir: C:\WINDOWS DirectX Version: 11.2 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled Miracast: Not Available Microsoft Graphics Hybrid: Not Supported DxDiag Version: 10.00.10586.0000 64bit Unicode
------------ DxDiag Notes ------------ Display Tab 1: No problems found. Display Tab 2: No problems found. Display Tab 3: No problems found. Sound Tab 1: No problems found. Input Tab: No problems found.
If you can use a video as a background then DirectX is working. If you use a video as a background and it is not playing behind the text then DirectX is not working.
You could have a combination of issues related to your video cards. The GeForce 9400 GT was a good card for EW 09 but it is very far below recommend requirements for EW 6. As you can see in the image below the 9400 is far below the 230 which is recommend to play just standard definition videos not using the foldback. It is just about even with the 210 which is only recommend to create schedules and not for displaying them. I would recommend making sure the system meets the requirements especially since you are using the foldback feature. I would recommend at least an nVidia Geforce 750 or higher. [attachment=0:3h5h0c1b]9400gt.png[/attachment:3h5h0c1b]
10 months ago
I must admit I had suspected the same as you've pointed out. What I couldn't quite reconcile was that if EW2009 could do a gentle fade to and from the logo screen why couldn't EW6 do the same?
In the end I decided that I'd do what the instructions said ( ) and I bought a new PSU and a GeForce GTX950 for the PC. Now most things work fine, I've got DVD playback and motion backgrounds.
There's still a little juddering going on, but I think that's just de-interlacing as there's no obvious pauses and the sound is unaffected.
I did have to uninstall and re-install DScaler even though that had been re-installed with EW6 and EW6 said it was using it. Without the re-install the MPEG2 videos caused EW6 to hang after 5 seconds or so.
Other than that I think I'm back in business. Many thanks