Hi all,

I took the most recent software update last night.

This morning, ALL of my motion backgrounds are playing at like 4X speed. It looks ridiculous and distracting. We had to suffer through worship with Indy 500 backgrounds today.

Is anyone else having this issue? Prior to the upgrade, obviously, all backgrounds played at the speed they were designed to.

Please help or provide a roll-back method to the previous version.

Thank you!

Ted

I also am having transition issues after the upgrade. I am using .wmv files and have reloaded them after the upgrade just to check. They are stored on the local machine. Windows 10, all updates. NVIDIA GeForce GTX 750 Ti video card, i5-4440 CPU, Solid State HD, 8GB RAM.

*********************************************
FILE - 7/23/2017 10:17:50 AM
Source - 3nxzl.wmv (Merit)
WMVideo Decoder DMO
Video Mixing Renderer 9

*********************************************
FILE - 7/23/2017 10:17:50 AM
Source - 3nxzl.wmv (Merit)
WMVideo Decoder DMO
Video Mixing Renderer 9

*********************************************
FILE - 7/23/2017 10:17:50 AM
Source - 3nxzl.wmv (Merit)
WMVideo Decoder DMO
Video Mixing Renderer 9

*********************************************
FILE - 7/23/2017 10:17:49 AM
Source - 3nxzl.wmv (Merit)
WMVideo Decoder DMO
Video Mixing Renderer 9

*********************************************
FILE - 7/23/2017 10:17:49 AM
Source - 3nxzl.wmv (Merit)
WMVideo Decoder DMO
Video Mixing Renderer 9

I did some additional troubleshooting and discovered that .mov files work just fine (fast transitions). Here is the codec info:
*********************************************
FFmpegPlayer - 7/23/2017 10:35:28 AM
C:\Users\WORSHI~1\AppData\Local\Temp\sftch\ew\v6.1\temp\pres-4dagt\media\5g0ra.mov
Dims: 1440 x 1080
Duration: 0:30
Video Streams: 1
Audio Streams: 0
Video Stream Info
Index: 0
CodecName: h264 (H.264 / AVC / MPEG-4 AVC / MPEG-4 part 10)
Dims: 1440 x 1080
Duration: 0:30

*********************************************
FFmpegPlayer - 7/23/2017 10:35:23 AM
C:\Users\WORSHI~1\AppData\Local\Temp\sftch\ew\v6.1\temp\pres-4dagt\media\5g0tf.mov
Dims: 1440 x 1080
Duration: 0:30
Video Streams: 1
Audio Streams: 0
Video Stream Info
Index: 0
CodecName: h264 (H.264 / AVC / MPEG-4 AVC / MPEG-4 part 10)
Dims: 1440 x 1080
Duration: 0:30

*********************************************
FFmpegPlayer - 7/23/2017 10:35:20 AM
C:\Users\WORSHI~1\AppData\Local\Temp\sftch\ew\v6.1\temp\pres-4dagt\media\5g0ra.mov
Dims: 1440 x 1080
Duration: 0:30
Video Streams: 1
Audio Streams: 0
Video Stream Info
Index: 0
CodecName: h264 (H.264 / AVC / MPEG-4 AVC / MPEG-4 part 10)
Dims: 1440 x 1080
Duration: 0:30

*********************************************
FFmpegPlayer - 7/23/2017 10:35:14 AM
C:\Users\WORSHI~1\AppData\Local\Temp\sftch\ew\v6.1\temp\pres-4dagt\media\5g0nw.mov
Dims: 1440 x 1080
Duration: 0:30
Video Streams: 1
Audio Streams: 0
Video Stream Info
Index: 0
CodecName: h264 (H.264 / AVC / MPEG-4 AVC / MPEG-4 part 10)
Dims: 1440 x 1080
Duration: 0:30

*********************************************
FFmpegPlayer - 7/23/2017 10:35:11 AM
C:\Users\WORSHI~1\AppData\Local\Temp\sftch\ew\v6.1\temp\pres-4dagt\media\5g0sc.mov
Dims: 1440 x 1080
Duration: 0:30
Video Streams: 1
Audio Streams: 0
Video Stream Info
Index: 0
CodecName: h264 (H.264 / AVC / MPEG-4 AVC / MPEG-4 part 10)
Dims: 1440 x 1080
Duration: 0:30

OK, after resetting PC to the factory state and installing everything from scratch, the problem still persists but it goes the other way.
Now .mov files playing in normal speed, but .mpg files speeding!

Here is MPG:
*********************************************
FFmpegPlayer - 7/23/2017 3:47:06 PM
C:\Users\Public\Documents\Softouch\Easyworship\Default\Resources\Videos\Loops\Cross Twist (28 Sec).mpg
Dims: 640 x 480
Duration: 0:00
Video Streams: 1
Audio Streams: 0
Video Stream Info
Index: 0

And here is MOV:
*********************************************
FFmpegPlayer - 7/23/2017 3:53:36 PM
C:\Users\Public\Documents\Softouch\Easyworship\Default\Resources\Videos\Loops\Cross Twist (28 Sec).mov
Dims: 720 x 480
Duration: 0:28
Video Streams: 1
Audio Streams: 0
Video Stream Info
Index: 0

As you can see, the difference is in duration.
Out of EW, I can play both in correct speed, using Windows media player for MOV and VLC for MPG.