AMD Video Card question

Has anyone had success livestreaming through EW 7 with an AMD video card?  Our computer is fairly new, but it is AMD architecture.  Everything on EW site says you need Intel.  We have been having random freezes with video play, and I suspect I need a more powerful video card, but I do not want to have to get an entirely new computer.  Anybody had luck with EW 7 using all its capabilities with an AMD card?

 I actually just upgraded to Win 11 to see if that might be part of our issue with freezing.  I have been considering making the jump to EW 7, but haven't yet because I wanted to make sure the setup worked for what we are looking for.  Do you livestream through EW at your church as well or just in house projection?   Win 11 didn't fix our freezing problem, but I did narrow down that it only freezes when we try to start a video with the shortcut keys it seems.  

EW 6 doesn't work well under Win 11. We used to livestream early on during the pandemic, but stopped due to lack of engagement. I was using the Ryzen 3600, 16 gigs ram, ssd, and an old 2 gig ATI/AMD 7870 with no issues so I seriously doubt the problem is your RX 580.

The diagnostics that I posted will also work in Win 11.

I might need to upgrade to 7 and see if the issue persists before changing any hardware then.  Can you think of any reason why it would only do it when using shortcut keys?

No, I can't. You can always download EW7 and try it out in Demo mode (without purchasing or registering it). I would backup your database before doing that just in case their are any issues. You would not need to uninstall 6 to try out 7. 

240 GB SSD & 2 Tb HDD

I have never had a link or an attachment.  I have just typed my specs into the box and they aren't coming through.  AMD Ryzen 5 3600 - 40GB Memory - AMD Radeon RX 580 - 2TB HDD   240GB SSD

AMD Ryzen 5 3600

40GB Memory -

AMD Radeon RX 580



Probably get a flood of comments now.


AMD Ryzen 5 3600


AMD Radeon RX 580 with 8 GB Memory

240 GB SSD


I can upgrade the GPU if needed, but I really don't know that I have the funds for a whole new system.

Thanks for the help

posting again because my comment doesn't show up.

AMD Ryzen 5 3600 

40GB Memory -

AMD Radeon RX 580 - 8 GB dedicated memory 



I meant Nvidia.  I had a conversation on the phone with someone at the beginning of the week who kept stressing the Intel part.  I guess it got in my head.

The computer is currently going through updates right now so I can't run the DXDIAG, but here are the specs:

AMD Ryzen 5 3600 

40GB Memory 

AMD Radeon RX 580 - 8 Gb dedicated memory

240GB SSD - everything is stored and run from this drive


I can run DXDIAG later if needed.

Truthfully, I can upgrade the GPU, but I am not sure I can or want to get a new computer.

Thanks for the help

Sorry.  I meant Nvidia.  The person I talked with on the phone the other day kept saying Intel and it got in my head I guess.

I'm running updates right now so I can't run the DXDIAG, but the computer specs are:

AMD Ryzen 5 3600 

40 GB Memory  

AMD Radeon RX 580  with 8 GB dedicated memory

240GB SSD - everything runs and is stored here when being used


I will run the DXDIAG if you need it after the updates.

Truthfully, I can upgrade the video card if needed, but I am not sure I want to or can buy a new computer.

Thanks for the help.

How are you livestreaming?

I wouldn't be able to help much with EW 6 since it isn't supported anymore and hasn't been updated in a long time. I would try EW7 and see if you still have issues like Don mentioned.

Right now my livestream is through OBS on a completely separate computer.  I was asking originally because part of the reason I want to upgrade to 7 is to add the streaming benefits, and I was wanting to know if anyone was having luck with non nvidia gpu and amd cpu.

You might want to post this in the EW Facebook Group. People tend to just post their issues looking for help in here, but the Facebook Group has (or at least had the last time I went there) a lot more traffic so your question will be seen by a lot more people. That might get you more replies and answers.

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