EasyWorship started crashing when trying to play .mp4 video files since last week.
WMV are playing fine.
Anyone having the same issue or found a solution ?


We are using
Easyworship 6.5.5.0
Windows 10 PRO
K-Lite Codec Pack 13 BASIC with the LAV video set for h.264, xvid ...

Hi!

There was a Windows update last week that corrupted some decoders. Check EVENT VIEWER and see if there is a faulting module name comppkgsupp.dll if there is then re-install QuickTime and then reboot. If that does not work let me know.

Installing QuickTime and rebooted seem to fix this issue.
Any update about the when a new solution for those who don't want to use QuickTime will be available ?

I am sorry but I do not have a date yet.

You need to find an old version of comppkgsupp.dll for both the system32 and syswow64 folders and then you will not need Quicktime. These are fairly easy to find online as this is a major problem for many programs. Replacing them requires taking ownership of the original files as they are currently owned by trusted installer. If you can't find a copy, I would be happy to email them to you as well as provide more instruction if needed.

The new Windows update will fix the issue.

http://forums.easyworship.com/viewtopic.php?f=47&t=15391&sid=3bdc7073bc8bac1da4a4151cc4410e0d:2xhxi1ca]Click here