Everything appeared fine when I first installed it, but it was soon apparent that were a couple of problems:
1. Videos playing through the Live Output would suddenly stop and cause EW to not respond (as far as I can recollect, this normally happens within the first minute of a video). I have also tried to note to see if there is a pattern with the particular videos that are not playing properly, i.e. file size, or file type, but cant seem to find anything.
2. Video and audio playing really slowly. I looked into this further and it appears it was being caused by a sound card that we have plugged in to the PC, so that appears to be fixed now and not directly related to EW, but thought I would mention it just in case.
Have you ever heard of anything like the former problem?
Is there anything obvious I should check or are there any setting on my PC you think I need to reconfigure?
It's really frustrating trying to lock this down and replicate the issue because in a service, if EW crashes when a certain video plays, if we reload EW and play the same video again, it works fine.
I understand that Windows 10 has caused many people issues with software compatibility up to now (even though it appears that they are sorting that out with updates as I hear less these days), but could this be the issue?
I really don't know what to try next and really need to get it sorted ASAP as there's not much more embarrassing than a crash during a worship song (with video in background) or a countdown video and its become quite frequent over the last few weeks.
So any help you can give would be much appreciated!