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Forums Migration

started a topic over 4 years ago

I was just now able to update to the latest 6 update version and the live output freezes when playing videos. Can't display anything else including black screen or logo.

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Forums Migration

said over 4 years ago

Are the MP4s H264 or H265? Also, what resolution are they?

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Forums Migration

said over 4 years ago

Intel Core i5-4570 3.2 Ghz, 4GB RAM, Intel HD Graphics 4600



We use MP4, WMV, AVI, & MOV and a few of some of the other formats. But after you asked, I started testing the different formats. So far, only the MP4 are causing the issue.



I've also reinstalled all of the Codecs just in case. Still have the issue.

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Forums Migration

said over 4 years ago

And did you install all of the required Codecs?

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Forums Migration

said over 4 years ago

Please provide your system specs.

CPU, RAM, Video Card

What types of videos are you playing? WMV, MP4, MPG1...