video locks ups output using easyworship 8

Churchmedia. please

started a topic 2 days ago

We just downloaded easyworship with our new account for our small church. first Sunday using it. I have used it in a previous church. this Sunday the every video I had gotten from easy worship if I let it play completely out it would lock up the live output . I couldn't go to the next thing in my preview .. or at least it would't show up...

Any thoughts?

1 Comment

Terry Stout

said about 22 hours ago

What version and build number of EasyWorship are running?

What type of video files are they? MP4 or MOV or something else?

We will need some more information regarding the specifications of your computer. Please follow the steps below:

1. Click on the Windows Logo Icon (Start menu) at the bottom left-hand corner of the screen,

2. Type in "DXDIAG" and click on 'DXDIAG.exe' or 'DXDIAG run command',

3. Click Yes when a yes/no question appears,

4. Click on Save All Information.. at the bottom-right of the DXDIAG window,

5. Save the information under an obvious name such as "dxdiagoutput",

6. Attach the saved file to this ticket.