CPU type & speed: Intel(R) Core(TM) i5-72001J, 2.70 GHz
Amount of system memory (RAM): 16 GB
Free hard drive space: 150 GB
Graphics card model: Intel(R) HD Graphics 620
Graphics card memory: 7.9 GB
Capture card if applicable: External capture card. (no brand name)
How is your computer connected to the output screen(s)?PC connected via HDMI to monitor
Description of the bug:
When adding a hardware capture card as a media feed in EasyWorship 7, video is displayed correctly but no audio is received. This occurs even when the source device (such as an Apple TV) is confirmed to be outputting both video and audio. Audio settings within EasyWorship 7 (including unmuted feed properties) have been verified.
Additionally, this issue is not limited to the capture card. Other devices capable of providing both video and audio (such as a webcam with a built-in microphone) also only provide video, with no audio detected or played. However, NDI sources do successfully transmit both video and audio.
How was your service impacted?
This issue prevented proper playback of external media sources during service, requiring a workaround using NDI instead of direct hardware input.
How was your preparation time impacted?
Preparation time was greatly impacted. Additional time was required to research and set up an alternative workflow using NDI to compensate for the missing audio from hardware inputs.
Step by step instructions on how to reproduce the bug:
Connect a device (e.g., Apple TV) to an external capture card via HDMI.
Connect the capture card to the computer.
Open EasyWorship.
Add the capture card as a media feed.
Display the feed.
Observe that video is present but no audio is heard.
Cristenpatrick
EasyWorship Version: 7
EasyWorship Build Number: 7.4.1.9
Operating System: Windows 10
CPU type & speed: Intel(R) Core(TM) i5-72001J, 2.70 GHz
Amount of system memory (RAM): 16 GB
Free hard drive space: 150 GB
Graphics card model: Intel(R) HD Graphics 620
Graphics card memory: 7.9 GB
Capture card if applicable: External capture card. (no brand name)
How is your computer connected to the output screen(s)? PC connected via HDMI to monitor
Description of the bug:
When adding a hardware capture card as a media feed in EasyWorship 7, video is displayed correctly but no audio is received. This occurs even when the source device (such as an Apple TV) is confirmed to be outputting both video and audio. Audio settings within EasyWorship 7 (including unmuted feed properties) have been verified.
Additionally, this issue is not limited to the capture card. Other devices capable of providing both video and audio (such as a webcam with a built-in microphone) also only provide video, with no audio detected or played. However, NDI sources do successfully transmit both video and audio.
How was your service impacted?
This issue prevented proper playback of external media sources during service, requiring a workaround using NDI instead of direct hardware input.
How was your preparation time impacted?
Preparation time was greatly impacted. Additional time was required to research and set up an alternative workflow using NDI to compensate for the missing audio from hardware inputs.
Step by step instructions on how to reproduce the bug: