Issue with EasyWorship—it is freezing and remains stuck on the loading screen
Terry Stout
We will need some more information regarding the specifications of your computer. Please follow the steps below:
1. Click on the Windows Logo Icon (Start menu) at the bottom left-hand corner of the screen,
2. Type in "DXDIAG" and click on 'DXDIAG.exe' or 'DXDIAG run command',
3. Click Yes when a yes/no question appears,
4. Click on Save All Information.. at the bottom-right of the DXDIAG window,
5. Save the information under an obvious name such as "dxdiagoutput",
6. Attach the saved file to this post.
Hi,
Here is the file.
Thanks
Terry Stout
The only thing I see that could be an issue is the video card Intel UHD 630 is on our list of unsupported hardware.
Have you already tried uninstalling and then reinstalling? It will not delete your data.
If that does not work, then I would suggest setting up a call back using this link EasyWorship Software
Hbc.church.uk
We are currently experiencing an issue with EasyWorship—it is freezing and remains stuck on the loading screen. We would appreciate it if you could kindly investigate the matter and get back to us at your earliest convenience.
For your reference, please find the activity log attached below.
Thank you for your support.
Reporting provider: CCLI
Last reporting attempt: 02/05/2025 12:06:10
Last reporting result: Successfully uploaded report.
Last reporting upload response: 200
Most recent successful report sent: 02/05/2025 12:06:10