Issue with EasyWorship—it is freezing and remains stuck on the loading screen

We are currently experiencing an issue with EasyWorship—it is freezing and remains stuck on the loading screen. We would appreciate it if you could kindly investigate the matter and get back to us at your earliest convenience.

For your reference, please find the activity log attached below.

Thank you for your support.


Reporting provider: CCLI

Last reporting attempt: 02/05/2025 12:06:10

Last reporting result: Successfully uploaded report.

Last reporting upload response: 200

Most recent successful report sent: 02/05/2025 12:06:10

1 Comment

We will need some more information regarding the specifications of your computer. Please follow the steps below:


1. Click on the Windows Logo Icon (Start menu) at the bottom left-hand corner of the screen,

2. Type in "DXDIAG" and click on 'DXDIAG.exe' or 'DXDIAG run command',

3. Click Yes when a yes/no question appears,

4. Click on Save All Information.. at the bottom-right of the DXDIAG window,

5. Save the information under an obvious name such as "dxdiagoutput",

6. Attach the saved file to this post. 

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