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You should contact EW Support directly about that or open a Support Ticket. See the Contact Support link at the bottom of the page to find their contact information. This is basically a User helping other Users forum. While they do show up here at times, they don't check it every day.
Elevateyou1
I pay the monthly premium subscription fee and cannot access any of the premium backgrounds or media. It keeps showing me a fee. This started happening just a few week ago even though I am logged in to my account.