error when importing a new file, either photo or video : EasyWorship

error when importing a new file, either photo or video

Kerkrentmeesters

started a topic 10 months ago

When importing a file, (r-mouse click) I got a yellow mark. So it seems that the file is not imported in the database or

the profile cannot recognize it. When I import the file direct into the database however. the yellow mark is gone and it works one

What to do

3 Comments

Terry Stout

said 10 months ago

If you click on HELP//ABOUT EASYWORSHIP let me know what build number, you are running.

Kerkrentmeesters

said 10 months ago

Hello Terry

Thanks for your swift reply. Build number is Version 7. 7.4.12.9

Terry Stout

said 9 months ago

I sent you a ticket to your email with the steps to fix this.

I have also pasted them below

Hi !

I would like to you to navigate to this path C:\Users\Public\Documents\Softouch\Easyworship\Default\v6.1\Databases and make a copy of the data folder or send a copy to a zipped folder.

Then open the data folder and then delete the 2 media files. Then restart EW and it will give you an error message about needing to fix the data. Then let me know if you still have the issue.