Open EasyWorship and click on HELP//ABOUT EASYWORSHIP and let me know which version and build number you are running.  

We will need some more information regarding the specifications of your computer. Please follow the steps below:

1. Click on the Windows Logo Icon (Start menu) at the bottom left-hand corner of the screen,

2. Type in "DXDIAG" and click on 'DXDIAG.exe' or 'DXDIAG run command',

3. Click Yes when a yes/no question appears,

4. Click on Save All Information.. at the bottom-right of the DXDIAG window,

5. Save the information under an obvious name such as "dxdiagoutput",

6. Attach the saved file to this ticket.