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Due to privacy and security concerns you would need to either call EW by telephone (+1-918-250-1493) during regular business hours, Mon thru Friday 9 AM - 6 PM CST, or go to the support page (link below) and open a Support Ticket. You should hurry as they close in 3 hours or you probably won't be able to get this resolved before this Sundays service.
https://support.easyworship.com/support/home
I converted this into a ticket and some in sales will message you.
Richard Gueli