Hello all!

I am having a hard time downloading media stills correctly. The media will say downloaded but it will not load in my media images bank. I see the media stills, but they are dark. When I click them to add to the schedule, they show up black on the live output screen. I right-click to hit refresh, but that doesn't work either. I also tried downloading from the website and it doesn't work. I cannot figure out what I am doing wrong. It is driving me crazy! I have had to resort to using old media stills and that is boring.

I am having this same problem in EW6 and the trial of EW7. I have tried importing the image, dragging and dropping it into the media images area and saving directly to the file. The picture shows in the list with a triangle with an exclamation point in the center on top of the image. When I try to import the image in to the schedule or use it as a background/theme, it is black. This started a few weeks ago and I cannot seem to import any images now.