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Second windows user --> Powerpoint over NDI stays black

I have a very strange problem. In EW7 we only use NDI output for the projector though NDI studio monitor and as source in OBS for the live stream. This all happens on one laptop with EW7, OBS and NDI studio monitor. This works great. Specs of the laptop are:


Laptop Lenovo Legion 5 17ACH6H 82JY
AMD Ryzen7 5800H
Nvidia 3060RTX
16GB RAM
SSD 512 GB & Win10NDI from EW7 --> (a) OBS and (b) NDI Studio monitor for the beamerMS Office 2019


Today i created a second user on the laptop with administrator rights. When I want to show a powerpoint through NDI i get a black screen. Songs, scriptures and movies are fine on NDI but Powepoint stays black... When i switch back to first user Powerpoints through NDI work just fine (same schedule with the same powerpoints).


Somehow there is something different between both users but i can't find it... Do you have any idea where to look?


I have to say, there are many topics over Powerpoint which go black over NDI. I really hope there can be a solution for this.

I have been testing this on my Razer laptop with an Intel card and an RTX 2070 Super. I have found that the PPT does not work for me when I have the Nvidia selected in the Nvidia control panel as the Preferred graphics processor under the Manage 3D settings. It does work when I select the Intel as the preferred card.

If you can also test this and see if that is your issue and let me know, that will help confirm that it is an issue that can be recreated.


And, I'm also able to recreate the issue with the Black screen. turning the black screen off while live to the PPT will stay on the first slide and will not advance past the first slide.

I will bring this up to our developers.


Tx for your reply. I have a Ryzen7 CPU so my only GPU is the 3060RTX.

The strange thing is that with the first administrator account it works fine. When i switch to the second administrator account it doesn't work... So strange and i can't find the difference. I open the same .eswx schedule with the same powerpoint in it.


I checked the Powerpoint Trouble Shooting log in EW7 and with both users it gave an idsentical log:


*********************************************

INSTALLED VERSION INFORMATION

 

*********************************************

** ComObject32 Info **

FOUND - HKCR\CLSID\{91493441-5A91-11CF-8700-00AA0060263B}\ProgID

FOUND - HKCR\CLSID\{91493441-5A91-11CF-8700-00AA0060263B}\ProgID\Default

FOUND - HKCR\CLSID\{91493441-5A91-11CF-8700-00AA0060263B}\LocalServer32

FOUND - HKCR\CLSID\{91493441-5A91-11CF-8700-00AA0060263B}\LocalServer32\Default

> Full Version Added (16,00, C:\Program Files\Microsoft Office\Root\Office16\POWERPNT.EXE, 32)

*********************************************

 

*********************************************

** ComObject64 Info **

FOUND - HKCR\CLSID\{91493441-5A91-11CF-8700-00AA0060263B}\ProgID

FOUND - HKCR\CLSID\{91493441-5A91-11CF-8700-00AA0060263B}\ProgID\Default

FOUND - HKCR\CLSID\{91493441-5A91-11CF-8700-00AA0060263B}\LocalServer32

FOUND          - HKCR\CLSID\{91493441-5A91-11CF-8700-00AA0060263B}\LocalServer32\Default

> Full Version Added (16,00, C:\Program Files\Microsoft Office\Root\Office16\POWERPNT.EXE, 64)

*********************************************

 

*********************************************

** Registry32 Info **

FOUND - HKLM\Software\Microsoft\Office\

NOT FOUND - HKLM\Software\Microsoft\Office\16.0\ClickToRunStore\Applications

NOT FOUND - HKLM\Software\Microsoft\Office\16.0\Common\InstallRoot

NOT FOUND - HKLM\Software\Microsoft\Office\16.0\PowerPoint\InstallRoot

*********************************************

 

*********************************************

** Registry64 Info **

FOUND - HKLM\Software\Microsoft\Office\

NOT FOUND - HKLM\Software\Microsoft\Office\15.0\ClickToRunStore\Applications

NOT FOUND - HKLM\Software\Microsoft\Office\15.0\Common\InstallRoot

NOT FOUND - HKLM\Software\Microsoft\Office\15.0\PowerPoint\InstallRoot

FOUND - HKLM\Software\Microsoft\Office\16.0\ClickToRunStore\Applications

FOUND - HKLM\Software\Microsoft\Office\16.0\ClickToRunStore\Applications\PowerPoint

! Full Version Skipped (16,00, C:\Program Files\Microsoft Office\root\Office16\POWERPNT.EXE, 64) - Already added.

FOUND - HKLM\Software\Microsoft\Office\16.0\Common\InstallRoot

NOT FOUND - HKLM\Software\Microsoft\Office\16.0\Common\InstallRoot\PowerPoint

NOT FOUND - HKLM\Software\Microsoft\Office\16.0\Common\InstallRoot\Path

FOUND - HKLM\Software\Microsoft\Office\16.0\PowerPoint\InstallRoot

NOT FOUND - HKLM\Software\Microsoft\Office\16.0\PowerPoint\InstallRoot\PowerPoint

FOUND - HKLM\Software\Microsoft\Office\16.0\PowerPoint\InstallRoot\Path

! Full Version Skipped (16,00, C:\Program Files\Microsoft Office\root\Office16\POWERPNT.EXE, 64) - Already added.

! Viewer Skipped (16,00, C:\Program Files\Microsoft Office\root\Office16\PPTVIEW.EXE, 64) - File missing.

*********************************************

Update for future reference:

I removed the second user, rebooted the laptop and added this user again --> Powerpoints over NDI works now also for the second user :-)

Ok, Interesting. Glad it's working now

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