I have two computers, one is a Surface Pro 4 (let's call this "A"), the other a Surface Laptop 2 ("B")

I have set up B in the same way as A as far as possible and the only remaining issue is one with PowerPoint over NDI. I have reviewed all the other cases I can find and none of them gives a satisfactory fix as far as I can tell.

BOTH machines have:

• Easy Worship 7.2.3.0
• OBS 26.1.1
• PowerPoint 2016
• Windows 10 (A has Enterprise, B has Home)

I run Easy Worship on both laptops, both using NDI - PAL 1920 x 1080 25Hz for output, playing the same PowerPoint slide presentation and the same song..

Both machines are on the same LAN, so I can see both NDI streams on both machines.

Here's what happens:

• OBS on A with NDI from A => PowerPoint and Song are fine
• OBS on B with NDI from B => Song is fine, PowerPoint black
• OBS on A with NDI from B => Song is fine, PowerPoint black
• OBS on B with NDI from A => PowerPoint and Song are fine

In short, on both machines, all is well when NDI comes from the Surface Pro but PowerPoint is black when NDI comes from the Surface Laptop.

I could could really do with some help to fix this. I am moving off the Surface Pro because its screen is defective and difficult to work with. It is not an option to keep the Surface Pro.

Thank you

Randy and Dan,

I just did the same fix.  However, because of complications and install, removal and reinstall a couple of times... I forgot to have Easy Worship open while installing the 64 bit version of Office 2019.   But it worked.  I can now use PPT over NDI to OBS!  Thanks for this tip~!  Blessings!

I am really quite pissed this sunday morning from nowwhere Powerpoint over NDI suddenly stopped working on our church laptop. This was really hard to solve. Nothing has changed since last week, no fresh install no new software nothing.

I would really like to ask for more attention to this problem. It is just not reliable now... We now save all our powerpoints to JPG's but this shouldn't be the solution.

I have a very strong laptop with only one GPU: Nvidia3060RTS, no onboard GPU (we have AMD Ryzen7 5800H cpu). Movies work great over NDI, no problem.

Please Easyworship staff, help us to have reliable Powerpoint over NDI.

Laptop Lenovo Legion 5 17ACH6H 82JY
AMD Ryzen7 5800H
Nvidia 3060RTX
16GB RAM
SSD 512 GB & Win10
NDI from EW7 --> (a) OBS and (b) NDI Studio monitor for the beamer
MS Office 2019

Powerpoint Troubleshooting log from EW7:

*********************************************
INSTALLED VERSION INFORMATION

*********************************************
** ComObject32 Info **
FOUND          - HKCR\CLSID\{91493441-5A91-11CF-8700-00AA0060263B}\ProgID
FOUND          - HKCR\CLSID\{91493441-5A91-11CF-8700-00AA0060263B}\ProgID\Default
FOUND          - HKCR\CLSID\{91493441-5A91-11CF-8700-00AA0060263B}\LocalServer32
FOUND          - HKCR\CLSID\{91493441-5A91-11CF-8700-00AA0060263B}\LocalServer32\Default
> Full Version Added (16,00, C:\Program Files\Microsoft Office\Root\Office16\POWERPNT.EXE, 32)
*********************************************

*********************************************
** ComObject64 Info **
FOUND          - HKCR\CLSID\{91493441-5A91-11CF-8700-00AA0060263B}\ProgID
FOUND          - HKCR\CLSID\{91493441-5A91-11CF-8700-00AA0060263B}\ProgID\Default
FOUND          - HKCR\CLSID\{91493441-5A91-11CF-8700-00AA0060263B}\LocalServer32
FOUND          - HKCR\CLSID\{91493441-5A91-11CF-8700-00AA0060263B}\LocalServer32\Default
> Full Version Added (16,00, C:\Program Files\Microsoft Office\Root\Office16\POWERPNT.EXE, 64)
*********************************************

*********************************************
** Registry32 Info **
FOUND          - HKLM\Software\Microsoft\Office\
NOT FOUND - HKLM\Software\Microsoft\Office\16.0\ClickToRunStore\Applications
NOT FOUND - HKLM\Software\Microsoft\Office\16.0\Common\InstallRoot
NOT FOUND - HKLM\Software\Microsoft\Office\16.0\PowerPoint\InstallRoot
*********************************************

*********************************************
** Registry64 Info **
FOUND          - HKLM\Software\Microsoft\Office\
NOT FOUND - HKLM\Software\Microsoft\Office\15.0\ClickToRunStore\Applications
NOT FOUND - HKLM\Software\Microsoft\Office\15.0\Common\InstallRoot
NOT FOUND - HKLM\Software\Microsoft\Office\15.0\PowerPoint\InstallRoot
FOUND          - HKLM\Software\Microsoft\Office\16.0\ClickToRunStore\Applications
FOUND          - HKLM\Software\Microsoft\Office\16.0\ClickToRunStore\Applications\PowerPoint
! Full Version Skipped (16,00, C:\Program Files\Microsoft Office\root\Office16\POWERPNT.EXE, 64) - Already added.
FOUND          - HKLM\Software\Microsoft\Office\16.0\Common\InstallRoot
NOT FOUND - HKLM\Software\Microsoft\Office\16.0\Common\InstallRoot\PowerPoint
NOT FOUND - HKLM\Software\Microsoft\Office\16.0\Common\InstallRoot\Path
FOUND          - HKLM\Software\Microsoft\Office\16.0\PowerPoint\InstallRoot
NOT FOUND - HKLM\Software\Microsoft\Office\16.0\PowerPoint\InstallRoot\PowerPoint
FOUND          - HKLM\Software\Microsoft\Office\16.0\PowerPoint\InstallRoot\Path
! Full Version Skipped (16,00, C:\Program Files\Microsoft Office\root\Office16\POWERPNT.EXE, 64) - Already added.
! Viewer Skipped (16,00, C:\Program Files\Microsoft Office\root\Office16\PPTVIEW.EXE, 64) - File missing.
*********************************************

I have the same problem but it happens with one windows account on the same laptop. For example, i started on this alptop with my own microsoft account to set it up. Powerpoint through NDI works fine. I then created a second user (also with administrator rights) and then Powerpoints --> NDI are complete black. When i switch back to my own account --> it works fine.

So one the same laptop, same hard- & software. Only difference is logged in user... How can i fix this?

Hi, I had the same problem. At least for me it happend on a more than capable Pc and not a Laptop.  A fresh install of windows fixed it for me.

Here is some more on this matter. Some months ago our church PC had a serious issue and I swapped to my own laptop for the day. EW was outputting  to vMix via NDI. All went fine until the pastors PP when we got nothing. Hmm! what went wrong. My Av assistant restarted everything and tried again. No PP over NDI. He finally opened the PP directly in PP and ran the vMix Desktop capture utility and the PP came through fine. This issue could actually be within the NDI part of EW.

BUT! He also did a bit of Googling and found that SOME video cards do not like NDI. The nVidea graphics in my laptop was one of them. BUT!  I have used that same laptop running PowerPoint (Not EW) and the vMix Desktop capture utility many times without issue, to send the PP output via NDI to vMix.

Hmmmm! Just what is the cause!?

What changes did you make just before you started noticing the issue? If it was a driver update, roll back to the previous driver. If it was a Windows or Office update, uninstall the updates. If you updated EW roll back to your previous release build. See if those fixes it.

We have had the same problem that started about three weeks ago and it has not resolved itself.  Would really like to figure out a fix for it.  We use a streaming pc, not a laptop.  Any new info on how to fix this issue?

Thank you.

 https://support.easyworship.com/support/solutions/articles/6000047711-system-requirements-ew-6-

Switchable graphics refers to using the stock integrated Intel graphics for most uses and dedicated Nvidia or AMD graphics when the graphics load is higher, such as gaming. Surface laptops do not have that and do not meet the minimum hardware specs for running EW.

It would be true to say that I am using "switchable graphics" I think. I use a Surface Laptop with two additional screens. These are the settings from Windows 10

I hope this helps