[v7 General Discussion] PowerPoint showing black screen in Live Output

Hi,



We're having the problem of showing PowerPoint in EW7



In our church, we are using loop PowerPoint. So when we used EW2009, we downloaded and installed Security Update for Microsoft Office in order to make PowerPoint be able to loop.

Now, we're starting to use EW7, but cannot upload PowerPoint.

We tried to delete the file .exe of Security Update (above) and now can upload, but the remain problem is that Live Output is still black even PowerPoint is still running through slides.

Can you help me to fix this problem?

Thank you very much

Do we still need PowerPoint Viewer



Window 8 upgrade to 10

Microsoft Office 2013



Here is PowerPoint Troubleshooting

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INSTALLED VERSION INFORMATION



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** ComObject32 Info **

FOUND - HKCR\CLSID\{91493441-5A91-11CF-8700-00AA0060263B}\ProgID

FOUND - HKCR\CLSID\{91493441-5A91-11CF-8700-00AA0060263B}\ProgID\Default

FOUND - HKCR\CLSID\{91493441-5A91-11CF-8700-00AA0060263B}\LocalServer32

FOUND - HKCR\CLSID\{91493441-5A91-11CF-8700-00AA0060263B}\LocalServer32\Default

> Full Version Added (15.00, C:\Program Files\Microsoft Office 15\Root\Office15\POWERPNT.EXE, 32)

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*********************************************

** ComObject64 Info **

FOUND - HKCR\CLSID\{91493441-5A91-11CF-8700-00AA0060263B}\ProgID

FOUND - HKCR\CLSID\{91493441-5A91-11CF-8700-00AA0060263B}\ProgID\Default

FOUND - HKCR\CLSID\{91493441-5A91-11CF-8700-00AA0060263B}\LocalServer32

FOUND - HKCR\CLSID\{91493441-5A91-11CF-8700-00AA0060263B}\LocalServer32\Default

> Full Version Added (15.00, C:\Program Files\Microsoft Office 15\Root\Office15\POWERPNT.EXE, 64)

*********************************************



*********************************************

** Registry32 Info **

FOUND - HKLM\Software\Microsoft\Office\

NOT FOUND - HKLM\Software\Microsoft\Office\11.0\ClickToRunStore\Applications

NOT FOUND - HKLM\Software\Microsoft\Office\11.0\Common\InstallRoot

NOT FOUND - HKLM\Software\Microsoft\Office\11.0\PowerPoint\InstallRoot

NOT FOUND - HKLM\Software\Microsoft\Office\12.0\ClickToRunStore\Applications

FOUND - HKLM\Software\Microsoft\Office\12.0\Common\InstallRoot

NOT FOUND - HKLM\Software\Microsoft\Office\12.0\Common\InstallRoot\PowerPoint

FOUND - HKLM\Software\Microsoft\Office\12.0\Common\InstallRoot\Path

! Full Version Skipped (12.00, C:\Program Files (x86)\Microsoft Office\Office12\POWERPNT.EXE, 32) - File missing.

! Viewer Skipped (12.00, C:\Program Files (x86)\Microsoft Office\Office12\PPTVIEW.EXE, 32) - File missing.

NOT FOUND - HKLM\Software\Microsoft\Office\12.0\PowerPoint\InstallRoot

NOT FOUND - HKLM\Software\Microsoft\Office\14.0\ClickToRunStore\Applications

FOUND - HKLM\Software\Microsoft\Office\14.0\Common\InstallRoot

NOT FOUND - HKLM\Software\Microsoft\Office\14.0\Common\InstallRoot\PowerPoint

FOUND - HKLM\Software\Microsoft\Office\14.0\Common\InstallRoot\Path

! Full Version Skipped (14.00, C:\Program Files (x86)\Microsoft Office\Office14\POWERPNT.EXE, 32) - File missing.

> Viewer Added (14.00, C:\Program Files (x86)\Microsoft Office\Office14\PPTVIEW.EXE, 32)

NOT FOUND - HKLM\Software\Microsoft\Office\14.0\PowerPoint\InstallRoot

NOT FOUND - HKLM\Software\Microsoft\Office\15.0\ClickToRunStore\Applications

NOT FOUND - HKLM\Software\Microsoft\Office\15.0\Common\InstallRoot

NOT FOUND - HKLM\Software\Microsoft\Office\15.0\PowerPoint\InstallRoot

*********************************************



*********************************************

** Registry64 Info **

FOUND - HKLM\Software\Microsoft\Office\

NOT FOUND - HKLM\Software\Microsoft\Office\14.0\ClickToRunStore\Applications

NOT FOUND - HKLM\Software\Microsoft\Office\14.0\Common\InstallRoot

NOT FOUND - HKLM\Software\Microsoft\Office\14.0\PowerPoint\InstallRoot

FOUND - HKLM\Software\Microsoft\Office\15.0\ClickToRunStore\Applications

FOUND - HKLM\Software\Microsoft\Office\15.0\ClickToRunStore\Applications\PowerPoint

! Full Version Skipped (15.00, C:\Program Files\Microsoft Office 15\root\Office15\POWERPNT.EXE, 64) - Already added.

FOUND - HKLM\Software\Microsoft\Office\15.0\Common\InstallRoot

NOT FOUND - HKLM\Software\Microsoft\Office\15.0\Common\InstallRoot\PowerPoint

NOT FOUND - HKLM\Software\Microsoft\Office\15.0\Common\InstallRoot\Path

FOUND - HKLM\Software\Microsoft\Office\15.0\PowerPoint\InstallRoot

NOT FOUND - HKLM\Software\Microsoft\Office\15.0\PowerPoint\InstallRoot\PowerPoint

FOUND - HKLM\Software\Microsoft\Office\15.0\PowerPoint\InstallRoot\Path

! Full Version Skipped (15.00, C:\Program Files\Microsoft Office 15\root\Office15\POWERPNT.EXE, 64) - Already added.

! Viewer Skipped (15.00, C:\Program Files\Microsoft Office 15\root\Office15\PPTVIEW.EXE, 64) - File missing.

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According to the PowerPoint Troubleshooting information below, you have com objects installed for Office 2013 32 and 64 bit. This means that at some point you've had both a 64 and 32 bit version of office 2013 installed. Please try uninstalling office using the https://support.office.com/en-us/article/uninstall-office-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8]office uninstaller, then reinstall the version you wish to use. 32 bit is the best bet unless you are using 4 gigabyte or larger files.

*********************************************

** ComObject32 Info **

FOUND - HKCRCLSID{91493441-5A91-11CF-8700-00AA0060263B}ProgID

FOUND - HKCRCLSID{91493441-5A91-11CF-8700-00AA0060263B}ProgIDDefault

FOUND - HKCRCLSID{91493441-5A91-11CF-8700-00AA0060263B}LocalServer32

FOUND - HKCRCLSID{91493441-5A91-11CF-8700-00AA0060263B}LocalServer32Default

> Full Version Added (15.00, C:Program FilesMicrosoft Office 15RootOffice15POWERPNT.EXE, 32)

*********************************************



*********************************************

** ComObject64 Info **

FOUND - HKCRCLSID{91493441-5A91-11CF-8700-00AA0060263B}ProgID

FOUND - HKCRCLSID{91493441-5A91-11CF-8700-00AA0060263B}ProgIDDefault

FOUND - HKCRCLSID{91493441-5A91-11CF-8700-00AA0060263B}LocalServer32

FOUND - HKCRCLSID{91493441-5A91-11CF-8700-00AA0060263B}LocalServer32Default

> Full Version Added (15.00, C:Program FilesMicrosoft Office 15RootOffice15POWERPNT.EXE, 64)

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Thank you

I'll try it

God bless
Hi Brothers,

I had tried to uninstall and reinstall MsOffice 32 bits, but don't know why the problem is still the same

Here is PP troubleshooting log

Thank you for your help



*********************************************

INSTALLED VERSION INFORMATION



*********************************************

** ComObject32 Info **

FOUND - HKCR\CLSID\{91493441-5A91-11CF-8700-00AA0060263B}\ProgID

FOUND - HKCR\CLSID\{91493441-5A91-11CF-8700-00AA0060263B}\ProgID\Default

FOUND - HKCR\CLSID\{91493441-5A91-11CF-8700-00AA0060263B}\LocalServer32

FOUND - HKCR\CLSID\{91493441-5A91-11CF-8700-00AA0060263B}\LocalServer32\Default

> Full Version Added (15.00, C:\Program Files\Microsoft Office 15\Root\Office15\POWERPNT.EXE, 32)

*********************************************



*********************************************

** ComObject64 Info **

FOUND - HKCR\CLSID\{91493441-5A91-11CF-8700-00AA0060263B}\ProgID

NOT FOUND - HKCR\CLSID\{91493441-5A91-11CF-8700-00AA0060263B}\ProgID\Default



*********************************************

** Registry32 Info **

FOUND - HKLM\Software\Microsoft\Office\

NOT FOUND - HKLM\Software\Microsoft\Office\11.0\ClickToRunStore\Applications

NOT FOUND - HKLM\Software\Microsoft\Office\11.0\Common\InstallRoot

NOT FOUND - HKLM\Software\Microsoft\Office\11.0\PowerPoint\InstallRoot

NOT FOUND - HKLM\Software\Microsoft\Office\12.0\ClickToRunStore\Applications

NOT FOUND - HKLM\Software\Microsoft\Office\12.0\Common\InstallRoot

NOT FOUND - HKLM\Software\Microsoft\Office\12.0\PowerPoint\InstallRoot

NOT FOUND - HKLM\Software\Microsoft\Office\14.0\ClickToRunStore\Applications

FOUND - HKLM\Software\Microsoft\Office\14.0\Common\InstallRoot

NOT FOUND - HKLM\Software\Microsoft\Office\14.0\Common\InstallRoot\PowerPoint

FOUND - HKLM\Software\Microsoft\Office\14.0\Common\InstallRoot\Path

! Full Version Skipped (14.00, C:\Program Files (x86)\Microsoft Office\Office14\POWERPNT.EXE, 32) - File missing.

> Viewer Added (14.00, C:\Program Files (x86)\Microsoft Office\Office14\PPTVIEW.EXE, 32)

NOT FOUND - HKLM\Software\Microsoft\Office\14.0\PowerPoint\InstallRoot

FOUND - HKLM\Software\Microsoft\Office\15.0\ClickToRunStore\Applications

FOUND - HKLM\Software\Microsoft\Office\15.0\ClickToRunStore\Applications\PowerPoint

! Full Version Skipped (15.00, C:\Program Files\Microsoft Office 15\root\Office15\POWERPNT.EXE, 32) - Already added.

FOUND - HKLM\Software\Microsoft\Office\15.0\Common\InstallRoot

NOT FOUND - HKLM\Software\Microsoft\Office\15.0\Common\InstallRoot\PowerPoint

NOT FOUND - HKLM\Software\Microsoft\Office\15.0\Common\InstallRoot\Path

FOUND - HKLM\Software\Microsoft\Office\15.0\PowerPoint\InstallRoot

NOT FOUND - HKLM\Software\Microsoft\Office\15.0\PowerPoint\InstallRoot\PowerPoint

FOUND - HKLM\Software\Microsoft\Office\15.0\PowerPoint\InstallRoot\Path

! Full Version Skipped (15.00, C:\Program Files\Microsoft Office 15\root\Office15\POWERPNT.EXE, 32) - Already added.

! Viewer Skipped (15.00, C:\Program Files\Microsoft Office 15\root\Office15\PPTVIEW.EXE, 32) - File missing.

*********************************************



*********************************************

** Registry64 Info **

FOUND - HKLM\Software\Microsoft\Office\

NOT FOUND - HKLM\Software\Microsoft\Office\14.0\ClickToRunStore\Applications

NOT FOUND - HKLM\Software\Microsoft\Office\14.0\Common\InstallRoot

NOT FOUND - HKLM\Software\Microsoft\Office\14.0\PowerPoint\InstallRoot

FOUND - HKLM\Software\Microsoft\Office\15.0\ClickToRunStore\Applications

NOT FOUND - HKLM\Software\Microsoft\Office\15.0\ClickToRunStore\Applications\PowerPoint

NOT FOUND - HKLM\Software\Microsoft\Office\15.0\ClickToRunStore\Applications\Path

FOUND - HKLM\Software\Microsoft\Office\15.0\Common\InstallRoot

NOT FOUND - HKLM\Software\Microsoft\Office\15.0\Common\InstallRoot\PowerPoint

NOT FOUND - HKLM\Software\Microsoft\Office\15.0\Common\InstallRoot\Path

NOT FOUND - HKLM\Software\Microsoft\Office\15.0\PowerPoint\InstallRoot

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It looks like it's finding PowerPoint 2013 and PowerPoint 2010 viewer.

When you load a PowerPoint, and go live, check task manager and see which one shows up.
I created a support ticket and emailed you so that we can trouble shoot this issue.