Easy worship locking up : EasyWorship

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Betsy Hundley

started a topic almost 5 years ago

EW seems to locking up fairly frequent after updating to 7.2.2.0 Is there a way to uninstall or rollback to a previous version?

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Les Gilmer

said almost 5 years ago

We are having the same issue, but narrowed down to crash when we try to open media folder or presentations folder. Re-installed 7.1.4.2 and all is working again.

Terry Stout

said almost 5 years ago

What is the CPU, and the GPU on the machines that you are having issues with?

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Robert Turner

said almost 5 years ago

Same issue 20/27 Sep while showing song slides. Win X 2004, 19041.608, EW 7.2.2. Exit program and reload to continue.

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Robert Turner

said almost 5 years ago

We experienced this same issue last Sun and yesterday. Not responding - screen goes opaque while showing song slides. Exit program and reload to continue. Win X, 2004, 19041.508, EW 7.2.2.

beamerPC Petrakerk

said almost 5 years ago

@betsy do you have the extract from your windows event log (application log) that you can share? We have the same 2 lock-ups during 1 service at least.
We updated to 7220 to overcome an issue that EW7 would hung during a video embedded in the schedule but it seems with this update it got even worse.
we see in our windows app event log like: source: application hung reportID: 0c9ce91a-e9eb-4f7b-aa61-9fb24d1e155b process ID b4c reason: cross-process

eventID 1002

We send the issue over to EW7 support last week tuesday under 91829 but no progress yet.

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Betsy Hundley

said almost 5 years ago

EasyWorship Version: 7

EasyWorship Build Number: 7.2.2.0

Operating System: 10 - 1903

CPU type & speed: 6 core i5-9400 2.90GHz

Amount of system memory (RAM):16

Free hard drive space:272GB

Graphics card model:NVIDIA GTX1650

Graphics card memory:

Capture card if applicable: n/a

How is your computer connected to the output screen(s)? direct output from graphics card. DVI for Desktop monitor, HDMI for FOH projector and display port to HDMI adapter for Samsung TV used for foldback monitor

Description of the bug: EW quits responding during regular use. Seems to have started after upgrading to 7.2.2.0

How was your service impacted? church service comes to a stop when this happens

How was your preparation time impacted?

Step by step instructions on how to reproduce the bug: just general use of EW. Switching songs, lyrics etc. Can reproduce it fairly often in fairly short amount of time.