Here are some general PowerPoint troubleshooting steps you can try to resolve your issue before contacting EasyWorship Support.
- Run a Quick Repair of Microsoft Office
1. Close out of EasyWorship.
2. Open your Windows Control Panel and select the option to Uninstall a program.
3. In the list of installed programs, find your Microsoft Office program and right-click on it.
4. Click on the option to Change or Repair.
5. In the Change Office window select the option to Repair or Quick Repair and select Continue.
6. Allow the repair process to complete and restart the computer if you are prompted to do so.
7. Once the computer comes back up, launch EasyWorship and try importing a PowerPoint presentation again.
- Check the DPI setting of each monitor in the Display Settings
1. Right-click the desktop and select Display Settings.
2. Make sure the slider bar that says Change the size of text, apps, and other items is set to 100%.
3. You will need to click on each monitor and make sure each one is set to 100%.
Windows 7/Windows 8
1. Right-click the desktop and select Screen Resolution.
2. Click on Make text and other items larger or smaller, and make sure that it is selected on Smaller (100%).
3. You will need to click on each monitor and make sure each one is set to Smaller (100%).
- Make sure Microsoft PowerPoint program is set to Use Current Resolution
1. Open your Microsoft PowerPoint program.
2. Click the Slide Show tab at the top.
3. If using PowerPoint 2016, you will see an drop-down menu on the right hand side that says Resolution. Make sure this is set to Use Current Resolution.
4. If using any other version of PowerPoint, click on Set Up Slide Show. In the bottom right corner where the Resolution drop-down menu is, make sure it is set to Use Current Resolution and then click OK.
- Make sure there are not multiple versions of Office installed
1. Open your Windows Control Panel and select the option to Uninstall a program.
2. In the list of installed programs, if you see a version of Office that you are not using, right-click on it, and select Uninstall.
- Check Windows updates and if you have any for Microsoft Office, install them
1. Click on the Windows icon in your Start Menu.
2. Type “winupdate”, and click on Windows Display Settings.
3. Click the Check for Updates button.
4. If there are any updates for Microsoft Office, then install the Windows updates.
- Images that PowerPoint is marking as unsecure (Microsoft Office Security Alert)
1. Browse to the image, right-click the image and select Properties
2. Check the Unblock checkbox at the bottom of the Properties window and click OK.
3. Edit the PowerPoint file and delete the image off the slide.
4. Drag the image back onto the slide, and save the PowerPoint file.
5. Import the PowerPoint file back into EasyWorship.