Issue

If you are trying to go live to a PowerPoint in EasyWorship, and it is showing as a black screen in the Live Output window, or if you are unable to import the PowerPoints properly into EasyWorship and getting a yellow triangle with an exclamation mark, it could be caused by a couple things.

Solution

The full version of Microsoft Office is not installed, instead only Microsoft Office Desktop Apps installed

1. Right-click on the Windows Logo Start button in the bottom left corner of your screen.
2. At the top of the list, click on Apps and Features.
   
3. Scroll down the list of programs and look for Microsoft Office Desktop Apps.
   
4. Click on Microsoft Office Desktop Apps, and click Uninstall.
5. Open a web browser, and go to portal.office.com, and sign in.
6. You will then need to download your full version of Office that you have purchased.
7. After installing Office, restart the computer, and then re-open EasyWorship and try going live to the PowerPoint again.

The full version of Microsoft Office is installed, and also Microsoft Office Desktop Apps is installed

1. Right-click on the Windows Logo Start button in the bottom left corner of your screen.

2. At the top of the list, click on Apps and Features.

3. Scroll down the list of programs and look for Microsoft Office Desktop Apps.

4. Click on Microsoft Office Desktop Apps, and click Uninstall.

5. Re-open EasyWorship and try going live to a PowerPoint again.

If this does not resolve your issue, please contact EasyWorship Support.

Create Support Ticket