Videos in not displaying in any version of EasyWorship (2009, 6, 7)

Hi I have an issue where no video will display in any version of EasyWorship (2009, 6, 7).

So when I go to play a video, the video plays, it only shows a black screen, but there is sound. 

Because of this issue, we cannot use video backgrounds for scriptures or songs, nor play videos that we add to the schedule.

Images display fine and as intended, but any time a video is attempted to be played, only a black screen is displayed

I've tried playing both WMV and MP4 videos in EasyWorship.


When I play the videos in VLC, they come out fine, but not in EasyWorship.


Here's what the troubleshooting video codec log says:

*********************************************
FILE - 20/04/2024 18:02:00
Source - Heaven.wmv (Merit)
WMAudio Decoder DMO
WMVideo Decoder DMO
Video Mixing Renderer 9
Default DirectSound Device

*********************************************
FILE - 20/04/2024 17:57:57
Source - SESSION 5 -  How Different People Were Called [P6BmBoFPSP0].mp4 (LAV)
Microsoft DTV-DVD Video Decoder
Microsoft DTV-DVD Audio Decoder
Video Mixing Renderer 9
Default DirectSound Device

*********************************************


Here's an example of the video background for a scripture not displaying. You can see what video is supposed to look like in the preview panel


image



Here's an example of an MP4 video only displaying a black screen. Likewise is the same for a WMV video:


image



Here is an example of images still displaying fine:


image




Does anyone have any solutions to this problem?


1 person has this question

What are the specs of the computer you're using? Specifically, the graphics card. 

Is it a laptop or desktop computer? 

What outputs are you using, just main output or also foldback and / or Alternate output? 

Do the videos that come with EW work or just the ones that you add yourself don't work?

I'm having the same issue. What do you do? I have a laptop. Just using the main output. The videos that come with EW don't work. 

Have you been able to fix that problem yet? Can you share it with me?

Hasn’t been fixed yet

We need more information to be able to troubleshoot the issue. I asked a few questions above and have not heard back with all the answers. Please answer the question about which graphics card is in your computer and we can start troubleshooting.

You can also contact support directly and they can remote into your computer with you and troubleshoot. That would be a faster process.


Remote Support




I use a computer with an nvidia geforce gtx 1650 graphics card, and for output I use a second monitor with a projector.


The problem is actually when the video is used as the background of each lyric or each video with mp4 format, then placed in the schedule tab then after that we save as schedule or only save as, then after that we open the easyworship file again, everything that is already in the schedule, both lyrics that use video background or mp4 video only, at the output only displays a black screen. 


and the solution that I have often used is :

1. never run the mp4 video in the schedule tab, I run it directly from the video media tab.

2. never do save as 


hopefully it can be resolved quickly

I am using the 2009 version. I have a problem, when I project a song with video mode, I can project (the video comes out) but it doesn't make the movements; it looks like an image and not a video. Any suggestions? 

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