Can't access CCLI thru the easy worship method

Why can't I download the CCLI songs thru Easy Worship? We're supposed to be able to and we click on New Song from Song Select and it opens the CClI webpage within EW. But I can't login. It won't accept my password and yes, I'm typing it in correctly. I was already on the CCLI website prior to that, so I know the pw is the right one. I contacted them and they said to contact you 'cause it's nothing on their end.
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In EW click on HELP//ABOUT EASYWORSHIP and let me know which build number you are running.

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