Downloading to a new computer
What version of EW. 7, 6, 2009, or what? If it's 2009 or earlier you have to call EW by telephone to activate it. The number is at the bottom of this page.
For 6 and 7 make sure that you are using the same login details (email address and password) that the Church used to purchase it. That might not be the same as you use here on the forums.
I have downloaded EasyWorship onto a new computer but it is not recognising my login details and so I cannot activate it. What should I do?