mp4 videos not playing on 7

can anyone help me. Our church uses a list of videos that are in mp4 form and before they used to play fine on EW now all of a sudden they are not playing. It just shows a black screen when clicking on them. I tried to download the quicktime player and reboot the system and nothing. I dont know what else to do. And we rely on those videos so much on our church does anyone have any ideas?????

What build number are you running of EW? Go to Help>About EW.

If they were working before and now they aren't, have you installed any new programs or updates on the computer? 

Dan he stated he was using 7.3 in his previous thread. Also stated no updates or programs.

Just saw the other thread and replied. 

This is just not an issue will easily be troubleshooted in this forum. If you (Kenilovesmeli) can contact support and get it fixed, then come back here and let everyone know what solved it for you.

i will call…. i just don't have the laptop at the moment since that stays at church but will do and let anyone know….
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