purchased item /unseen download

I am looking for my download items that I bought 2 weeks ago...

They will be under your account and then media downloads once you login.

I purchased a collection of media motion backgrounds worth $25- it is already 3weeks I can’t find the downloads… I went to my account and then media downloads but they asked for another payment which I already paid…I remember there are 56 slides in one collection. And I just bought that slides and I am not a member I purchased only that items as a guest… please somebody help try to show compassion to your brother…blessings!
Terry, I did what you told me but they asked for payment… I already purchased this item. A collection worth $25. It’s 2 to 3 weeks of searching. Pls help me

I am converting this to a ticket so that we can trouble shoot the issue. 

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