I'm currently migrating my database to a new laptop. We're running EW22.214.171.124, and Office 2013. I cannot import any PowerPoint presentations into EW, regardless of source or location. I've tried using pp files from another computer as well as building a small test presentation on the new machine. I've already tried repairing Office, both quick and full repairs. I've also run the remove registry keys program. At this point I'm still getting the greyed out thumbnails with exclamation point. The new machine is more than capable of running Easyworship. I guess I'm not really sure what to try next. I don't know that building presentations within EW is a great option for us, as we typically have different personnel building the presentations and worship schedule. any ideas?
I am having the exact same problem. I had to install EW6 on a backup laptop after my main was damaged at an outdoor Christmas event.
I have tried creating ppt files on other computers and bringing them onto the actual presentation machine - no joy. I have also tried multiple versions of Powerpoint with no success. I've gone as far as to do complete reinstalls and refreshed Windows back to the factory state. My guess is that there's a registry value trying to point EW towards Office 365, even though we use 2013 or 2016 (can't remember off the top of my head). I also tried the MS tool to remove Office in hopes of correcting the possibility of the issue with multiple versions of Office scenario. Other than a remote session I exhausted all ideas that I had as well as those of EW support. I did not think of trying a new profile, so when I get a chance I'll give that a shot. Otherwise it's the remote session route for us.