We’ve been having issues the last couple of weeks with EasyWorship not transitioning from the last song to the PowerPoint file that has our ads and sermon notes. I have to have our PowerPoint person kill EasyWorship and the PowerPoint process in task manager and relaunch to get the presentations to show. Anyone have any idea of how to resolve this? Switching to the presentation builder in EasyWorship isn’t an option since the files are built off site by a volunteer and emailed.



Windows 10

EasyWorship 7

Office 2016

This morning I ran Microsoft's Office uninstall tool and then had it re-install Office 365. The tool showed two instances of the software, so I selected one to uninstall. After the uninstall and re-install now it shows just one. So hopefully this helps PPT play better with EW. I realize this is not a simple task for EW to accomplish, but without PPT integration there would be a fairly significant loss of value in the program. There is no way all the presentations can be built within EW. If EW had a reliable way to convert PPT presentations to EW presentations, without losing functionality of the original presentation, that might be a helpful feature.

Thanks Rvadon,



I am only using one laptop for everything. There is no transfer of the file from one user/computer/device to another.



I actually re-booted the laptop before opening EW and then it proceeded to display the first slide.



So, I took the laptop to church last night and repeated the process. When it was time do display the sermon slides....nothing. So we closed EW and tried just opening the file in Powerpoint, but Powerpoint would not open. Rebooted the laptop, but since there is no wifi at the church I'm guessing that Covenant Eyes and maybe other programs didn't like not having connectivity and the File Explorer would not even open the PPT file. This morning I force rebooted it again and after rebooting it opened up Powerpoint on it's own, as if it were holding on to that command from before. So there is something really wrong between EW and PPT on my laptop.



The laptop is an HP Envy 360 Core i7 Win 10 x64 machine.

When you closed EW did you also go into Task Manager and shut down ALL instances of PowerPoint and/or PPT Viewer? If you didn't there are probably multiple instances if PPT or Viewer hanging in the background that would prevent EW running a PPT and even PPT running a PPT.



Several people (including myself) have found that opening a new PPT in actual PPT on the EW display computer first and re saving it to the EW computer prior to opening it in EW solves a lot of problems, especially if there are font issues. We used to have a problem where our Church secretary would create a PPT on her computer using a font (or fonts) not installed on the EW computer. When opened in PPT on the EW computer it would alert us to the missing fonts (even tho we had saved with fonts). We would add the missing font or change it in the PPT prior to opening in EW and everything worked fine. If we opened it in EW first, the alert pop up would be hidden and no one would see it. This caused the PPT to not load or display.



Also check that there aren't multiple instances of MS Office/PPT installed on the computer. EW is sensitive to that tho I can't remember all of the technical details.

This exact same thing just happened to me, testing a new schedule. 4 songs and then a PPTX using viewer since the full program didn't work a few days ago. The songs display fine, but EW (7.1.4.0) absolutely will not transition to the Powerpoint slides. So I closed down EW and tried it again using the full Powerpoint program and experienced the same exact result. Then I tried opening Powerpoint by itself and now it will not open. I am using Office 365. What am I doing wrong?

If the file is being emailed to you or you are downloading it from any internet source, make sure you unblock the file before using it. Right click the file, click properties and click the unblock option so that Windows doesn't think it's unsafe.

Try using .PPT files. They work better for a lot of people.



As for someone creating them offsite and emailing them to you, that person can install EW on their computer, export the presentation file, then email that to you. We do that a lot.

allanb - We are using .pptx files, but still having the issues.



Terry - Sorry for the delay, I'll get the ticket running.

You will need to create a ticket so that we can help you. Here is a link https://support.easyworship.com/support/tickets/new]Create a ticket

Are you using powerpoint PPT files and not PPTX? We found this was an issue.