All of these settings are located in System Settings → Privacy & Security. 

Check the items below for both EasyWorship and EasyWorshipHelper — they are separate bundle IDs and macOS prompts.

1. Files & Folders

System Settings → Privacy & Security → Files & Folders

• Expand EasyWorship and confirm Downloads Folder, Documents Folder, and Desktop Folder are toggled On.
• Expand EasyWorshipHelper and confirm the same. This is the most common culprit — if the Helper's first-run prompt was dismissed, downloads write to temp but can't move into the user library.
  
  

2. Local Network

System Settings → Privacy & Security → Local Network

• EasyWorship should be On. The main app and Helper communicate via local IPC, and macOS Tahoe is aggressive about gating loopback/local-network traffic on first launch. If this prompt was dismissed, the main app may queue a download the Helper never receives.
  
  

3. Network / Internet access (firewall)

System Settings → Network → Firewall → Options…

• If the Firewall is on, make sure EasyWorship and EasyWorshipHelper are listed and set to Allow incoming connections. More importantly, make sure neither is in "Block all incoming" override and that outgoing isn't blocked by a third-party tool (Little Snitch, LuLu, etc.).
  
  

4. Removable & Network Volumes (only if media library is on one)

System Settings → Privacy & Security → Files & Folders

• Scroll to Removable Volumes and Network Volumes under each app. Toggle On if the EasyWorship Data folder is on an external or SMB drive.
  
  

5. App Management / Automation (not the cause here, but worth confirming if updates also fail)

System Settings → Privacy & Security → App Management and → Automation

• These don't affect Premium Media downloads, but if having the issue of updates failing, App Management is what the Helper needs to replace the app bundle.

How to recover from a "denied" prompt that you can't see again

macOS only prompts once. If you click Don't Allow:

1. Quit EasyWorship completely (including any EasyWorshipHelper in the menu bar / Activity Monitor).
2. Open System Settings → Privacy & Security and flip the relevant toggles On as above.
3. Relaunch EasyWorship and retry the Premium Media download.

If the toggle for EasyWorshipHelper isn't visible under Files & Folders, it means the Helper has never been launched as a separate process yet — triggering one download attempt will register it, then the toggle appears and you can enable it.

If this does not resolve your issue, please contact EasyWorship Support.

Create Support Ticket