Yes. If you call for support and we are not able to resolve your issue by walking you through it over the phone or if we aren't able to direct you to an existing tech article to fix your issue, one of our technicians can remote into your computer using a secure remote control service provided by to help you out.

Call +1 918-250-1493, Select option 2 for Technical Support

Support Hours: 9AM - 6PM Central Standard Time Monday, Tuesday, Wednesday, and Friday
                      10AM - 6PM Central Standard Time Thursday 

The Customer Service Representative will transfer you to a technician if a remote session is needed.

Read the legal agreement. The technician will then walk you through connecting.