I'm using a Toshiba Laptop
Running Windows 8.1
Current version of EW6 - 1.9 (I check for updates each week)
CPU: AMD A6-6310 APU w/ AMD Radeon R4 graphics 1.80 GHz
RAM: 8.0 GB
We were doing fine until April 19.
Terry, our pc has a NVIDIA GeForce GT.
this afternoon I was able to replicate the conflict, and it has to do with EW6 and PowerPoint. As soon as a power point is opened from within EW6 when Powerpoint 2013 is already running, whether or not EW6 uses the viewer or the full blown PP, EW6 freezes.
How big are these Power Points (# of slides and MB)?
When does it freeze? Going Live? During Live? Another activity (edit, import, save, etc.)?
What is being acted on? Song, Presentation, Scripture, PowerPoint, Video?
Which versions are installed? Windows (7/8/8.1), QuickTime (7.7.6), Dscaler (4.1.15), Video driver (NVIDIA/AMD/INTEL), PowerPoint (2007/2010/2013/Viewer)?
I must chime in here...we have crashed in service since loading EW6 and it is directly associated with the PowerPoint files. Today I will be downloading the updates but wanted to chime in and say it has really been frustrating for us since loading EW6. We are having the EXACT same problems listed in this post (freezing, crashing...all when we bring in a PowerPoint file).